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Solving A Photoshop Generator Error Share This on LinkedIn   Share This on Google   Tweet This   Forward This

7 October 2014

As soon as we updated Photoshop yesterday, we launched it. And got an error message about a problem with Generator. Photoshop told us to remove any third-party plug-ins and relaunch. If that didn't work, reinstall. We've been here before and knew the solution was simpler than that.

The key to it was hidden in our system's error log.

Immediately after getting the error, we opened Console on the Mac and clicked on All Messages. Filtering the list of messages (not all of which are errors) on "Photoshop" narrowed things down but we knew to look at the end of the list for the most recent entries anyway.

There it was:

10/6/14 5:39:04.321 PM [0x0-0x242242].com.adobe.Photoshop: [Error: EACCES, permission denied '/Users/mrpasini/Library/Logs/Adobe/Adobe Photoshop CC 2014']

Translated into human language, it simply meant that Photoshop had tried to create a directory to record its log but our system had denied it permission.

The last time this happened, we tried to Repair Permissions. But that only works for Apple generated folders and files but not third-party ones.

We also navigated to our Logs folder and checked the permissions from there down without finding anything unusual. Photoshop should have been able to create that directory, we thought.

But being the boss around here, the solution was simply to create a folder in Logs called Adobe/Adobe Photoshop CC 2014.

After we'd done that, Photoshop launched without complaint and even jumped up and down, dying to show us how we could Extract Assets with Generator now.

Later, we said.

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