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Eye-Fi Ends Support For Legacy Products
30 June 2016
In an email sent to owners of its original WiFi cards, Eye-Fi announced it would no longer support the products (including related software) effective today. "It's very important that customers cease using these products no later than Sept. 16 as some key services these products rely on will be shut down at that time," the email said.
Mobi or Mobi Pro products purchased since 2013 are not affected by this announcement.
The company cited "technological obsolescence" as the reason for terminating support for its earlier products. "The primary technologies relate to Internet security and authentication mechanisms that were state-of-the-art in 2007 when we built them into our products but have since proven to be vulnerable," the email said.
Owners of the affected cards can request migration to Eyefi Mobi/Mobi Pro and Eyefi Cloud services. And they can also acquire a supported WiFi card at a 20 percent discount.
For more information, including the specific cards affected, see the text of the email below.
To Our Eye-Fi X2 and Earlier Generation Product Customers:
This message is for customers that purchased an Eye-Fi Pro X2 or earlier generation products prior to March 2015. Effective today, June 30, we will no longer be offering support for our legacy product lines, a complete list of which appears below. This notice formally begins the final stage of the "end-of-life" process started in mid-2015 for the affected products. It's very important that customers cease using these products no later than Sept. 16 as some key services these products rely on will be shut down at that time. All customers who have a Mobi or Mobi Pro products purchased since 2013 are not affected by this announcement.
We began EOL on these product lines in 2015 largely driven by technological obsolescence of some of the key technologies included in these products. The primary technologies relate to Internet security and authentication mechanisms that were state-of-the-art in 2007 when we built them into our products but have since proven to be vulnerable. Since mid-2015 we have been offering migration services free of charge for Customers who have paid Eyefi Premium accounts. We will continue to offer this service migrating your Eyefi View data to Eyefi Cloud. You can request a migration here. For those customers that wish to use an Eyefi Mobi Pro card in place of their earlier generation products, we have also made a limited quantity available at a deep discount, see details here if you wish to take advantage of this offer.
Please note that we will maintain our customer service Web site and content for all customers. The support site includes detailed explanations for how to accomplish migration to Eyefi Mobi/Mobi Pro and Eyefi Cloud services. We are grateful to all the customers around the world that used Eye-Fi products in the past as well as for our newest customers. The EOL of a product line is always difficult and we have made every effort to minimize the impact of this change on our customers. Thanks for your loyalty and understanding.
Listing of Impacted Products
Customers with Eye-Fi 1.0 product line and Eye-Fi Premium subscriptions will be impacted by this EOL process. Effective Sept. 16 the following products may no longer operate:
Eye-Fi 1.0 Products:
- All original pre-X2 products (Original, Home, Share, Explore, Video Share, Video Explore, Pro)
- 4-GB Geo X2
- 4-GB Connect X2
- 8-GB Explore X2
- 8-GB Mobile X2
- 8-GB Pro X2
- 16-GB Pro X2
- Visioneer X2
- SanDisk X2
- Eye-Fi Windows desktop software (Eye-Fi Center)
- Eye-Fi Mac desktop software (Eye-Fi Center)
- Eye-Fi app for iOS
- Eye-Fi app for Android
- Eye-Fi Center web app (center.eye.fi)
The Mobi, Mobi Pro and Eyefi Cloud products and applications are unaffected and will remain operational with continued future developments.
For an extended FAQ, see here.